1. Survey

  2. Spinnaker Owner Survey

    Conducted by your Owners Association
  3. Please share your thoughts with us. We are constantly striving to exceed our owners expectations. As part of our ongoing effort to continually improve your vacation ownership experience, we are asking that you complete this 6 question survey that will take limited time. To thank you for taking the time to complete this survey, all Owners who submit a completed survey will be entered to win a free week vacation stay at any Spinnaker Resort location in 2014. Draw will be held on January 31, 2014. Note: Please complete all fields.
  4. Name
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  5. Email Address
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  6. 1) We migrated to Central Reservations this year in an effort to serve you better and more efficiently. Do you feel that your reservation process has been improved?




    Please make a selection from the above choices.
  7. Comments:
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  8. 2) When was the last time you contacted Central Reservations?
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  9. 3) We have increased vacation confirmations being sent to you prior to your arrival using email communication.
    We now send you 3 letters:

    i. The first is to confirm your reservation (immediately upon confirmation.)
    ii. The second letter is a reminder of the resources available to you to plan activities for your vacation (2 months prior to your check-in date.)
    iii. The third letter is a last minute reminder of your reservation details.
    Do you find it useful to receive 3 reservation communications prior to your vacation?




    Please make a selection from the above choices.
  10. Comments:
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  11. 4) Is there any other information that you would like to receive prior to your vacation?
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  13. 5) Do you access the Spinnaker Resorts website for additional information (Calendar of Events, Activities) prior to going on vacation?



    Please make a selection from the above choices.
  14. Comments:
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  15. 6) Is there information that you would like to receive that you don’t currently receive from us? (Pertaining to Reservations, Ownership etc.)
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  17. We welcome any additional comments you can provide to assist us in commending good practices and to improving where there is opportunity.
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