Spinnaker IT Department Survey
  1. Story of the Sails
  2. Your Information Technology Department requests your help. Please complete the following Customer Satisfaction Survey based on our performance. Thank you for your time!

    **THIS SURVEY IS INTENDED FOR ANONYMOUS ENTRY. PLEASE FEEL FREE TO BE HONEST AND OPEN-MINDED. AT NO TIME WILL YOUR IDENTITY BE A FACTOR. WE ARE TRYING TO IMPROVE!**

  3. The following 2 questions describes the quality and overall results of your IT experience.
  4. 1) Did the IT team deliver the results and quality that you expect?




    Please make a selection from the above choices.
  5. 2) Were key technical challenges met with attention to detail?




    Please make a selection from the above choices.
  6. The following 3 questions identifies the IT response time.
  7. 3) The IT response time for your technical challenge...




    Please make a selection from the above choices.
  8. 4) Was there open and timely communication? Did the IT department act as a team?




    Please make a selection from the above choices.
  9. 5) Was the IT team creative and flexible in their approach to solving your issue?




    Please make a selection from the above choices.
  10. The following 2 questions addresses the resolution to your challenge.
  11. 6) How would you rate the responding technicians knowledge?




    Please make a selection from the above choices.
  12. 7) Was your challenge resolved in a "one time visit" (did it take more than one visit to resolve this issue)?




    Please make a selection from the above choices.
  13. If you would like for a member of IT management to get back with you, let us know! Please offer some suggestions on how we can better serve you!
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  15. If you would like to be contacted, please offer your contact information:
  16. Name:
    Please provide your name.
  17. Email:
    Please provide your e-mail address.
  18. Phone:
    Please provide your phone number.
  19. Date of your resolved IT Ticket:

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  20.   Can't see it? Refresh!Invalid Input